Applications (COPY)
Human services licensing
This page is for testing/approval purposes only. If approved, information from this page will be copied to the actual human services licensing page.
This page outlines the process of applying for and renewing a license, certificate, and/or approval.
Any personal data requested is collected in accordance with the DLBC privacy notice.
Apply for a license
If your program will provide DSPD (Division of Services for People with Disabilities) services, read the application steps in the next section instead.
1. Identify the license you need
Identify the license you need based on the services you will be offering and the population you will be serving. Review the table below to determine the appropriate license type for your program.
| License type & rule | Description of services | Population served | Rule number |
|---|---|---|---|
| Child placing adoption (R501-7) | Agencies facilitating the placement of children for adoption. | Children/Youth, prospective parents, and birth mothers | R501-7 |
| Outdoor youth programs (R501-8) | Therapeutic or rehabilitative interventions operating in a wilderness or outdoor environment. | Youth | R501-8 |
| Social detoxification (R501-11) | Short-term residential care to assist clients with safely managing substance withdrawal. | Individuals with substance use disorders | R501-11 |
| Foster care services (R501-12) | Substitute care provided in a home setting. | Children/Youth | R501-12 |
| Adult day care (R501-13) | Non-residential daily support services and care. | Vulnerable adults and seniors | R501-13 |
| Therapeutic schools (R501-15) | Residential educational programs offering therapeutic interventions and behavioral support. | Youth | R501-15 |
| Recovery residences (R501-18) | Safe, substance-free living environments offering peer support for individuals recovering from addiction. | Adults in recovery | R501-18 |
| Residential treatment (R501-19) | 24-hour specialized therapeutic care for behavioral, mental health, or substance use disorders. | Youth and adults | R501-19 |
| Day treatment (R501-20) | Intensive, non-residential therapeutic programming provided during the day. E.g. Partial Hospitalization (PHP), Applied Behavior Analysis (ABA), Clubhouse, etc. | Youth and adults | R501-20 |
| Outpatient treatment (R501-21) | Periodic, scheduled clinical treatment services such as individual or group therapy. Outpatient licenses can serve clients up to 19 hours of services per week, including Intensive Outpatient (IOP). | Youth and adults | R501-21 |
| Residential support (R501-22) | Basic housing and support services to assist clients in achieving independence and stability. | Youth and adults | R501-22 |
| Residential support programs, homeless facilities (R501-22A) | Residential and support services for individuals experiencing homelessness. | Youth, adults, and families. | R501-22A |
| Behavioral health receiving centers (R501-24) | 23-hour non-secure program or facility that is responsible for, and provides mental health crisis services to, an individual experiencing a mental health crisis. | Youth and adults | R501-24 |
2. Read the rules
3. Gather required documents
Before applying, make sure you have all required documents.
Regardless of the license type you are applying for, you will need:
- An outline of the organizational structure of the agency that includes lines of authority, position titles, job descriptions, and the name and contact information for each responsible decision-maker (including any owner, program director, or facility director).
- Contact information includes a mailing address, phone number and email address for each individual.
- A description of the services to be offered and the population to be served.
Additional documents will be needed once you are assigned a licensor. For more information contact your assigned licensor or process specialist.
4. Submit your application
Incomplete applications will delay the process and may require you to resubmit an application with correct and complete information.
License applications expire after 180 days.
After submitting your application, allow up to 2 weeks for it to be processed.
5. Next steps, after your application is processed
Once your application has been processed, you will receive a confirmation email. Follow these steps:
- Create a UtahID, which will allow you future access to your OL provider portal. You cannot pay required fees, access your OL provider portal, or submit additional documents until your application has been processed.
- Pay required fees using the official DLBC make a payment page (licenses require a fee, certifications do not).
- Start background checks. Follow the instructions sent to you in the confirmation email to gain access to the Direct Access Clearance System (DACS) to start the background check process. Background checks must be completed for anyone associated with the program that has access to clients or their information.
6. Schedule an on-site inspection
After completing the previous steps and paying required fees, you will be assigned a licensor who will contact you via email (their information is viewable in your OL provider portal). They will request any remaining documents and schedule an initial inspection. Prepare for the on-site inspection by reviewing the rules and inspection checklists beforehand.
- This inspection will take place on-site at your certified or licensed location.
- During this inspection, your licensor will assess for compliance with the rules and requirements that apply to your program.
- Your program must be found in compliance with all rules and requirements before a license can be issued.
7. Wait to receive your license
The final step is to wait to receive your official license or certification via email from the Office of Licensing before beginning services.
Apply for a DSPD certificate or license
Before you apply you must have a current DHHS91172 contract or have completed the pre-solicitation process to obtain a DHHS91172 contract. If you haven’t, stop here and visit the DHHS Contract Procurement website first.
1. Identify the license or certificate you need
Review the rules, certification types resource manual, and the table below to make sure you apply for the correct license or certification.
| License/certificate type | Capacity | Rule number | Notes |
|---|---|---|---|
| Residential support (certificate) | 1-3 individuals | R501-23 | |
| Residential support (license) | 4+ individuals | R501-22 | |
| Community based day support (certificate) | 1-3 individuals | R501-23 | For services that are exclusively community-based. |
| Day treatment (license) | 4+ individuals | R501-20 | For both facility and community-based services when 4+ individuals are served. |
| Day support (certificate) | 1-3 individuals | R501-23 | For services that are exclusively facility-based. |
Note on community-based services: If your program provides services exclusively in the community for 4+ individuals, a license is required. The license requirement for community-based services is determined by the total number of individuals being served by the program, even if those individuals are not served at the same time, in the same place, or in the same groups.
2. Read the rules
3. Gather required documents
Before applying, make sure you have all required documents.
The following documents are required for all licensed and certified programs:
- An outline of the organizational structure of the agency that includes lines of authority, position titles, job descriptions, and the name and contact information for each responsible decision-maker (including any owner, program director, or facility director).
- Contact information includes a mailing address, phone number and email address for each individual.
- A description of the services to be offered and the population to be served.
- The appropriate Attestation Tool and HCBS Settings Transition Provider Self-Assessment Tool:
- For residential Settings: HCBS Settings Rule Attestation Tool for Residential Settings and HCBS Settings Transition Provider Self-Assessment Tool, Residential: Setting Specific.
- For non-residential Settings: HCBS Settings Rule Attestation Tool for Non-Residential Settings and HCBS Settings Transition Provider Self-Assessment Tool, Non-Residential: Setting Specific.
The following documents are required for all licensed programs:
- Business License
- Fire inspection (if conducted separate from business license)
- Health inspection (or documentation of exemption from local jurisdiction)
- General liability insurance
- Fire insurance (if not included in general liability)
- Professional liability insurance
- Vehicle insurance (if transporting clients as a part of services)
- Floor plan
- Non-discrimination policy
4. Submit your application
Incomplete applications will delay the process and may require you to resubmit an application with correct and complete information.
License applications expire after 180 days. Certification applications expire after 60 days.
After submitting your application, allow up to 2 weeks for it to be processed.
5. Next steps, after your application is processed
Once your application has been processed, you will receive a confirmation email. Follow these steps:
- Create a UtahID, which will allow you future access to your OL provider portal. You cannot pay required fees, access your OL provider portal, or submit additional documents until your application has been processed.
- Pay required fees using the official DLBC make a payment page (licenses require a fee, certifications do not).
- Start background checks. Follow the instructions sent to you in the confirmation email to gain access to the Direct Access Clearance System (DACS) to start the background check process. Background checks must be completed for anyone associated with the program that has access to clients or their information.
6. Schedule an on-site inspection
After completing the previous steps and paying required fees, you will be assigned a licensor who will contact you via email (their information is viewable in your OL provider portal). They will request any remaining documents and schedule an initial inspection. Prepare for the on-site inspection by reviewing the rules and inspection checklists beforehand.
- This inspection will take place on-site at your certified or licensed location.
- During this inspection, your licensor will assess for compliance with the rules and requirements that apply to your program.
- Your program must be found in compliance with all rules and requirements before a license or certification can be issued.
7. Wait to receive your license or certificate
The final step is to wait to receive your official license or certification via email from the Office of Licensing before beginning services.
Renew a license or certificate
To avoid late fees or having to apply for a new license or certification, you must complete all renewal requirements at least 30 days before your current license or certification expires. Follow these steps to ensure a timely renewal.
1. Submit a renewal request and pay required fees (up to 90 days before expiration)
- Log into your OL Provider Portal and complete/submit a renewal request.
- Submit the required renewal fees through the make a payment page. Certifications do not have renewal fees at this time
2. Schedule an inspection
- Contact your licensor to schedule your program review and safety inspection.
- An inspection may only be scheduled after the renewal request and applicable fees have been submitted. Your licensor’s contact information is available in your OL Provider Portal.
- Review the rules and inspection checklist available on the DLBC website to prepare for the inspection.
3. Wait to receive your license or certificate
Once full compliance is verified and applicable fees are paid, your renewed license or certification will be sent to you via email.
License or certificate change requests
To make any of the following changes, a new application must be submitted. Follow the instructions in the Apply for a license section above.
- A change of location
- A change in the population served
- A change in the regulation type of the program or facility
- An additional license category
- A change that transfers 50% or more ownership or controlling interest to a new owner
To request any of the following changes, submit a change request through the DLBC provider portal:
- Increase or decrease in your licensed capacity
- Change of facility name
- Less than 50% of ownership change
- Change in phone number or email address
- Change in DHHS contract status
- Change in SUMH certification status
- Change in accreditation status
- Change of administrative site where no clients are served
- Change of specialty